Terms of service

Who these terms are with

These terms govern services provided by Leverpoint (Pty) Ltd, registration number 2026/672248/07, a private company registered in South Africa (“Leverpoint”, “we”). They apply once you accept a written proposal or statement of work. Where a signed agreement conflicts with these terms, the signed agreement wins.

What we provide

An outbound sales development function: ICP definition, account and contact research, sending infrastructure, message development, reply handling and qualification, meetings booked to your calendar, and weekly funnel reporting. The specific scope for your engagement is set out in your statement of work.

We do not provide legal, tax or financial advice, and we do not close deals on your behalf.

Engagements and term

• Pilot. Six weeks. A setup fee is payable before work begins, plus a per-meeting fee for each qualified meeting, up to the meeting cap stated in your statement of work.
• Retained. A monthly fee, with an initial term of three months and month-to-month thereafter. Either side may end a month-to-month engagement on 30 days’ written notice.

Fees are quoted in United States dollars and exclude any applicable taxes. Setup fees are non-refundable once infrastructure has been provisioned, because that cost is incurred immediately.

What counts as a qualified meeting

A meeting is qualified when all of the following are true:

• The attendee’s title and seniority match the agreed ICP.
• The company matches the agreed profile.
• They attended for at least fifteen minutes.
• They are not a duplicate, a pre-existing opportunity, a competitor, a recruiter, a vendor or a student.
• They acknowledged interest in discussing the agreed business problem.

A no-show is not a meeting and is not billed. If you believe a meeting does not qualify, tell us in writing within three business days, citing the criterion it fails, and it comes off the invoice. Meetings not disputed within that window are treated as accepted.

The guarantee

On a retained engagement, if we do not deliver twelve qualified meetings within the first ninety days, we continue the agreed service with no monthly management fee for up to thirty further days. The guarantee is capped at those thirty days.

A different meeting target may be agreed in writing at discovery where your market or deal size warrants it. That agreed number then replaces twelve.

What we need from you

The guarantee does not apply unless you:

• Approve the ICP, messaging and target list within three business days of receiving them.
• Keep a working, available booking calendar.
• Attend booked meetings. A meeting you miss counts as delivered.
• Return feedback on replies within two business days.
• Accept the agreed sending infrastructure.
• Do not materially change the ICP, offer, geography or segment mid-period.

You are responsible for the accuracy of claims you ask us to make about your product, and for telling us what we may not say.

Sending infrastructure and deliverability

We send from dedicated domains and mailboxes that we provision and operate, never your primary domain. This protects your sending reputation. If bounce rate exceeds 3% in any week we pause sending and rebuild the list at our cost.

Who owns what

• You own the prospect lists, replies and meeting records generated for your engagement. We hand them over on request or on termination.
• You own the sequences and copy written for you, on full payment.
• We own our research and harvesting tooling, methods and templates. Nothing in these terms transfers them.
• We retain sending domains and mailboxes we provisioned, unless your statement of work says otherwise.

Data protection

Each party must comply with applicable data protection law, including POPIA in South Africa and UK GDPR and PECR where relevant. Our data processing addendum forms part of these terms and sets out how responsibilities are allocated. How we handle personal information generally is described in our privacy notice.

Confidentiality

Each side will keep the other’s non-public information confidential and use it only to perform or receive the services. This survives termination.

Limits on liability

Outbound is a probabilistic activity. We commit to the method, the effort and the guarantee above — we do not warrant any particular revenue, conversion rate or business outcome, because those depend on your product, pricing, market and sales process.

Neither side is liable for indirect or consequential loss, or for loss of profit, revenue or anticipated savings. Our total liability in connection with an engagement is limited to the fees you paid us in the three months before the claim arose. Nothing here excludes liability that cannot lawfully be excluded, including for fraud.

Ending an engagement

Either side may end an engagement immediately if the other commits a material breach and does not fix it within fourteen days of written notice. On termination you pay for work performed and qualified meetings delivered up to that date, we hand over your data, and we stop sending on your behalf.

Governing law

These terms are governed by the law of the Republic of South Africa. We will try to resolve any dispute in good faith before either side starts proceedings.

Changes and contact

We may update these terms for new engagements. Changes do not affect a statement of work already signed. Questions go to hello@leverpoint.co.za.